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While I'm not a threat researcher, it appears to me based on the vendor names/threat names being chosen by those that detected it and the fact that only 3 out of the 67 engines detected it, that it is a false positive, not a real threat, and is only being detected by heuristics which are targeting it because of the packer used by the program's developer to compress his file/application (packers are used by both legitimate developers as well as malware authors, however the reason malware authors will use them is to attempt to escape detection by obfuscating their code to try and prevent extracting/analyzing it by threat researchers through encryption and compression of their files). Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next
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You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program
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NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Please enter security code that you see on the above box.If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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Send me an email when anyone response to this However, if you wish to receive a response, please include your email and name. Sharing your feedback about this process or ask for help Here is the list of instances that we see for the process: dupeguru-win64.exeĬ:\Program Files\Hardcoded Software\dupeGuru\dupeguru-win64.exeĬ:\Users\username\OneDrive\Desktop\dupugure\dupeguru-win64.exe If you think this is a driver issue, please try Where do we see dupeguru-win64.exe ? Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps. What can you do to fix dupeguru-win64.exe ? If you encounter difficulties with dupeguru-win64.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs Let try the program named DriverIdentifier to see if it helps. Is dupeguru-win64.exe using too much CPU or memory ? It's probably your file has been infected with a virus. Something wrong with dupeguru-win64.exe ?
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